The right of return and rescission does not exist for:

• goods that have been made to order in accordance with the customers specifications, or that are clearly custom-designed
• goods that have been ordered by companies (industrial ultimate consumers).

The declaration of rescission may be made by e-mail or letter. The deadline beginns when the recipient receives the goods. In order to prevent damages to the packaging, please use the original shipping boxes. The burden of proof for the dispatch of the returned goods is borne by the client.

The written cancellation should be addressed to:

The return delivery address for goods is:

In the event of effective rescission the client must return the received goods. If the goods cannot fully or only partially be returned or only in declined condition, the client must reimburse Blue Level GmbH for the adequate decline in value. In order to prevent damages to the packaging, please use the original shipping boxes. As far as the client has already payed the purchasing price, Blue Level GmbH is authorised to subtract the decline in value from the repayment sum. In individual cases the decline in value may correspond to the purchasing price.

Goods able to be shipped by parcel may be returned to us at our risk, goods not able to be shipped by parcel will be collected from your place. You must only cover the costs for the return delivery if the delivery has been made in accordance with the customers specifications and if the price of the returned goods does not exceed an amount of 40,00 EUR (only for Germany), or if the price of the goods is higher and you haven’t yet made the consideration or a partial payment as contracted by the time of the rescission. Otherwise the return delivery is free of charge for you. You must comply all obligations with payment within 30 days after despatch of the written rescission.

For orders outside of Germany (also Switzerland and Austria) all return deliveries and handling expenses will be borne by the customer.

We ask you not to send us any shipments without our previous agreement. In case of a valid rescission Blue Level GmbH will bear the costs of the return delivery in the standard amount. For this purpose please contact us. We will gladly send you a ‘Freeway-ticket’.

* (every individual person that concludes a transaction to an object that can neither be assigned to his commercial nor autonomous professional activity is a consumer)